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FAQ

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  • Is moonkeys.de a classic web design agency?
    moonkeys.de is a full-service provider for websites, apps and digital products. We clearly set ourselves apart from conventional agencies. We use Artificial Intelligence (AI) to develop websites, apps and other digital products. Thanks to this AI technology, all of our clients can benefit from the affordable prices of a website builder without compromising the quality or service of a web design company. As a result, our customers receive a unique combination of first-class technology and outstanding customer service.
  • What makes moonkeys.de different from other companies?
    Our differences to other companies are manifold. In addition to competitive prices and consistent delivery of the highest quality, we are particularly distinguished by our first-class customer service. As a full-service provider, we take care of our customers comprehensively and support you not only during the creation of your website, but also beyond. Our focus is on meeting their needs and offering you holistic care.
  • Who is moonkeys.de?
    moonkeys.de was founded in 2018 by three product managers from different fields. Their simple idea was to make professional websites, mobile apps and other digital products accessible to all companies. The unique synergy was created by the broad expertise of the founders from various industries and specialist areas.
  • What speaks for a cooperation and what advantages does it have?
    There are several compelling reasons why working with moonkeys.de is beneficial for our customers. In summary, we can name our many years of experience in the field of web and app design, its development and the development of other digital products, our comprehensive first-level support for everything to do with the website and continuous further development as our greatest strengths. Our team of experts is available to our customers five days a week and is always ready to fulfill almost any request. We take great pride in providing our customers with outstanding service and ensuring that your needs are fully met. With our experience, commitment and dedicated support, we help our clients to successfully achieve their digital goals.
  • What distinguishes moonkeys.de?
    Our greatest strength lies in our rapid responsiveness and superior customer service. Our post-build service is at the heart of what we offer, allowing our customers maximum flexibility with minimum effort. From the first consultation to the smooth migration of your domain and e-mails as well as the implementation of shop systems, we are extremely well versed in our field. We accompany our customers step by step through the complex jungle of possibilities and ensure that they are always optimally looked after.
  • What exactly does full service mean?
    Our collaboration offers our clients a comprehensive full service to ensure that every business can get the most out of their online presence. Every day we deal with classic inquiries such as new offers, current events or job advertisements. In addition, it often happens that we expand the references, introduce the team or revise the range of services. All of these aspects are part of the daily classics of our work as we work to enable our customers to have an effective and dynamic website. Our goal is to support you in achieving your online goals and successfully presenting your company in the digital space.
  • Is my customer data safe and secure?
    Your data is of course safe with us and will not be passed on to third parties. In order to ensure additional security and to enable smooth support, we ask you to have your 4-digit customer PIN ready if you wish to make changes or have questions for our support team. This allows us to verify you and help you immediately and reliably. Your customer satisfaction and privacy are our top priorities, and we want to ensure that only authorized individuals have access to your information and inquiries.
  • In which format are files/texts/images required?
    In order for us to smoothly launch your new website, it is important that the content you provide is editable. For this reason we ask you to send us the image files preferably as .jpeg or .png, as these formats are easily editable. For the texts, we recommend using common programs such as Word or OpenOffice to ensure that the content can be edited without any problems. By providing us with the content in these flexible formats, you enable us to design your website efficiently and according to your wishes. We look forward to implementing your digital presence together and creating an attractive website for your company.
  • Is there a way to pay annually?
    Of course, we offer you the option of an annual prepayment. With this advance payment, you can benefit from savings of up to €120.00, depending on the package booked. It is a convenient way to reduce costs while still enjoying our services. If you are interested in an annual prepayment, do not hesitate to contact us for more details. We look forward to helping you get the most out of your chosen package while saving on costs.
  • I have concrete ideas about my design. Is that possible?
    Of course, we are happy to take your ideas and wishes into account when designing your website or app. Your ideas are incorporated into the design so that the end result meets your personal requirements and preferences. It is very important to us that you are satisfied with the result and that you can recognize yourself in your new digital presence. Do not hesitate to tell us your visions so that we can implement them professionally. Your satisfaction is our top priority.
  • I already have a domain. Can we continue to use them and how does that work?
    We take care of the complete domain transfer for you and take care of backing up your e-mails.
  • My website should be created in several languages? Is this possible?
    We offer you two options for multilingual content. You can either deliver your content in the languages you want, or we can get you a non-binding quote from a professional translator. For each additional language, a surcharge of 10€ will be charged. You have the flexibility to choose the option that best suits your needs. Don't hesitate to tell us your requirements and we will ensure that your multilingual content is optimally implemented.
  • What is the cancellation period at moonkeys.de?
    To ensure timely processing, we must receive written notice of termination no later than one week before the end of the contract. If we do not receive notice of termination in good time, the contract term will be extended by the previous term of the contract. We therefore recommend that you arrange your cancellation early to avoid any extensions. Please ensure that we receive your cancellation in good time so that we can act on your instructions.
  • What content is needed to create the website?
    In order to create your website optimally, we need your digital logo in the best possible quality, preferably in file formats such as .jpeg, .pdf, .png. Furthermore, photos of your company headquarters, your services, vehicles, employees, products, etc. are required. Ideally, these photos should have a minimum width of 1600 pixels to ensure a high-quality display. In addition, we look forward to receiving service overviews, references and all legal information that you can provide, such as your commercial register number. In addition, we need texts that describe your services and your company. If you already have an existing website, we are happy to use the existing data to ensure a consistent and informative presentation. The information you provide is of great importance to create a customized and meaningful website for your business. We strive to implement your wishes and requirements in the best possible way and to offer you a professional online presence.
  • How long is my contract term?
    Depending on which package you have booked, the contract period varies either to 12 months or - for your price advantage - to 24 months. Unless you cancel the contract, it will be automatically extended as usual.
  • I need individual programming beyond the actual web design. Can moonkeys.de offer this to me?
    This requires a conversation in advance in order to be able to answer this question.
  • What are the advantages of having a mobile website?
    Thanks to the mobile version of your website, you offer your customers maximum user-friendliness on smartphones and are listed preferentially in Google search results on mobile devices. Your visitors will appreciate this optimized display on their smartphones. Key features of the mobile version include: 1. Instant one-click calling: Visitors can contact you directly with just one click by dialing your phone number. 2. Usable like an app: The mobile version is designed to offer an app-like experience, making navigation and interaction more intuitive and smooth for users. 3. Route calculation from current location: Visitors can use the mobile version to easily calculate their route from their current location to your business, making it easier for them to get there. 4. These features help make your website more accessible and user-friendly on mobile devices, which in turn increases the satisfaction of your smartphone visitors.
  • I would like to have multiple domains. Can moonkeys.de help me with this and how much would it cost?
    It is possible to claim additional domains. When you visit the additional domains, you will be redirected to the main domain you have specified.
  • What does mobile website mean and what is it needed for?
    Responsive web design is a technology that is behind the mobile version of the website and ensures that your content is also displayed in a particularly user-friendly manner on mobile devices. This technique enables optimal adaptation and presentation of the website on different screen sizes and devices in order to offer visitors the best possible user experience, whether they visit the website on a smartphone, tablet or desktop computer.
  • Do I remain the legal owner of my website?
    Of course, the content of your website is yours, since you probably created it yourself. However, the right to the design of the website lies with moonkeys.de. This means that the design and layout of the website that we develop is our intellectual property. You can use and manage the content of your website as you wish, while the design and visual presentation remain our property. This ensures that the unique design and creative work we put into your website is protected and respected.
  • How much content is allowed on my new website?
    That depends on your package.
  • I need more pictures than moonkeys.de offers me in a package. Can I purchase additional photos?
    Naturally. Please contact us about this.
  • Unfortunately I don't have any lyrics of my own. Can moonkeys.de create professional texts for me?
    We also support you in creating your texts so that you are not left alone. With normal text volumes, moonkeys.de takes over the optimization directly for you. For the creation or extensive revision of your existing texts, we have professional AI tools and experienced editors at our disposal. We would be happy to make you a tailor-made offer. Just send us an email to hello@moonkeys.de and we'll be happy to help.
  • I want to have more than 12 menu items on my site. Is the?
    Of course you can. Talk to us and we will make you an offer.
  • What information is relevant for my imprint?
    The following data is important for the imprint: - Address - Contact details - Tax ID
  • Can moonkeys.de send me a contract?
    We look forward to providing you with all the necessary information via email. With us there is no blank contract, as we have long been committed to avoiding unnecessary paper documents and thus relieving the burden on the environment. Instead of a standardized blank contract, we want to ensure that each contract is individually tailored to your needs. This enables us to present you with a tailor-made offer and the corresponding contract details. Don't hesitate to contact us and we'll be happy to provide you with all the information you need to make an informed decision.
  • Who takes care of the registration and transfer of the domains and how much does it all cost?
    We will take care of that for you free of charge.
  • I already have a website and would like to keep it. Is this possible?
    We are happy to rebuild your existing website.
  • Do I have to host my domain with you or are there other solutions there?
    You can also host your domain somewhere else. Talk to us and we will be happy to explain how it works.
  • What does publishing or going online mean for my website?
    After your website is published, it is accessible to everyone on the internet. If you already have an internet address, we need to contact your previous service provider before you can put your website online. For this we need the access data for the old service provider or the so-called auth code as well as information on e-mail addresses already used. These steps are necessary to ensure that your website is brought online smoothly and that all relevant information and settings are carried over from your previous service provider. We want to make sure your company's online presence is continuous and hassle-free. Please provide us with the required credentials so that we can efficiently and reliably transition to the launch of your new website.
  • The page looks different in Mozilla than in Internet Explorer. Is that normal?
    Unfortunately, it is normal for websites to be interpreted differently by different browsers such as Mozilla Firefox, Internet Explorer, Google Chrome, etc. As a result, it can happen that a page is displayed slightly differently, depending on which browser a visitor is using. These browser-related differences can mean that the presentation of the website may vary slightly. Ensuring that a website displays consistently and optimally across different browsers is a common web design challenge. As a developer, we strive to ensure compatibility across different platforms to ensure that the user experience for visitors to our websites is as consistent and user-friendly as possible.
  • What do I have to do for the page to be published?
    Your active participation is usually not necessary. In the worst case, we only need a so-called auth code or access to your current hoster from you. But you don't have to worry as we'll walk you through each of these steps and explain exactly what we're doing. This way you are always up to date and can understand what is happening. Our primary goal is to make the process as smooth as possible for you and to ensure that you are fully informed. You can trust that we will support you throughout the process and provide you with all the information you need. Our team is happy to assist you to ensure your new website launch is smooth and successful. So you don't have to worry about technical details and can concentrate on making your vision for the website a reality.
  • What if I don't like the first draft of my website?
    Write us an email to let us know what you want and need for your new website. We do everything we can to design the first draft in such a way that it corresponds to your ideas. If this is not the case, we are open to your change requests. In order to best meet your expectations, it is very important that you provide us with as much information as possible. The more detailed you tell us about your ideas, goals and requirements, the better we can design the website according to your wishes. Your feedback and ideas are important to us, and we work closely with you to ensure the end result exceeds your expectations. We look forward to developing a bespoke website that best expresses your vision. Let's work together on your project and create an impressive online presence for your company.
  • I don't like the background image on my homepage, can I change it?
    Of course, we can easily change the image. In such a case, we recommend that you get in touch with our support experts. Together we can certainly find a more suitable image that better suits your ideas and requirements. Our goal is to ensure that you are completely satisfied with your website and our support team is happy to assist you with any adjustments or changes that may be necessary. Do not hesitate to contact us and we will do our best to make your wishes come true and make your website exactly how you want it.
  • Who is responsible for the content of the website?
    The domain owner or the authorized representative according to the imprint bears full responsibility and liability for the content of his website and releases moonkeys.de completely and unrestrictedly from any competition, copyright, name and trademark law and other third-party claims. The domain owner or authorized representative is responsible for any changes made to the website at his or her initiative. moonkeys.de is not obliged to check the content of the data provided by the customer.
  • Can I book additional domains for my current internet address? And does that even make sense?
    Booking additional domains is uncomplicated. Just ask our support team for the current price list. Additional domains are usually useful. We would be happy to advise you in more detail.
  • I am interested in further additional services
    You can find our current additional services in the price list. If you have any questions, please contact our support team.
  • I want to make changes to my site. Does this cost me anything?
    As long as these changes can be processed within your service quota, you will of course not incur any additional costs.
  • Can I change my domain after Go-Online?
    After your website is online, you can still change the domain. However, this can only be achieved by booking a second domain. We ensure that your desired domain at Go-Online is always secured for one year. This allows us to implement the change by connecting your site to a different second domain. If you are interested in changing your domain, please contact us. Together we can find the best solution for you and ensure that your website runs smoothly with the new domain. Your satisfaction is important to us, and we stand ready to help you make your dreams come true. Let's find the optimal solution for your online presence together.
  • When is a tariff upgrade necessary?
    As your business grows, you may also want to expand the scope of your website. It can happen that your current tariff no longer covers all your requirements and change requests. In this case, we will have the feeling early on that a tariff upgrade is the more suitable option for you. We will be happy to get in touch with you to discuss the possibilities. Please note that a tariff upgrade will only take place with your consent. Your satisfaction is our top priority and we want to make sure you get the best possible service for your business. Therefore, we will communicate with you transparently and proactively to ensure that your website can meet the increasing demands and needs. You are always in control of the plan upgrade decision and we will support you every step of the way.
  • Is it possible to buy the website?
    Yes, you have the option of doing without moonkeys.de and no longer using the service for change requests. If you are considering this, please contact us before the end of the contract period so that we can make you an individual offer. We want to make sure you get the best possible solution for your needs and we're ready to help you through the process. Do not hesitate to contact us so that together we can make the best decision for you and your website.
  • How do I get my invoice?
    Depending on the payment period, you will receive your invoice either monthly or annually by email. We will also inform you about the new bill via SMS if you have given us a mobile phone number. This ensures that you are always informed about your bills and have a smooth payment process. If you have any questions or concerns about your bills, we're here to help.
  • What happens to my website after the contract period expires?
    If you decide against an extension, the website will be switched off after the end of the contract. If you want to keep them, the contract is automatically renewed.
  • What is the easiest way for me to inform moonkeys.de about my changes?
    To make changes to your existing website, you can simply contact us via email or live chat. Please mark the specific elements of your website that you would like to change or have comments on. In this way we can process and implement your requests as quickly as possible in order to adapt your website according to your ideas. We look forward to helping you optimize your website and making sure it meets your needs and requirements.
  • I already know which additional service I would like to have. What is the easiest way to book this?
    You can easily book our additional services. Simply contact us and our experienced experts will be happy to advise and support you in your selection.
  • Do additional domains cost anything? And if so, how much?
    Prices vary depending on the domain extension. For example, a .de domain costs €0.99 per month, while a .com, .org, .net or .eu domain costs €1.49 per month. A .berlin domain is available for €3.99 per month. Just tell us what you want regarding the desired domain and we will be happy to help you. We are at your disposal to help you choose the right domain extension and offer you the best prices. Don't hesitate to let us know your preferences so we can provide you with the optimal solution for your website.

Contactez-nous et obtenez des conseils gratuits ou un devis pour votre prochain site Web ou application mobile !

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